The service aims truth everywhere
Service | sunshine angel
Service standards | all customer satisfaction
Slogan of Service | is sunlight, there Timor can send your service
Quality of the service depends on the size of the service platform, the Emperor can build a strong team prowess nationwide service platform, to provide you with the most complete services.

Access to service tasks

1) customer service needs, you can directly call our service hotline, prepared in advance of the following information: Symptom, product type, date of purchase, product bar code.

2) According to the failure phenomenon reflected by the user, may be the cause of the malfunction, maintenance measures and spare parts required. Is the user false positives or used improperly, can telephone consultation without the need for home, but it should be a telephone consultation to guide users to the proper use of track return visits after 2 hours usage; may no such spare parts, spare parts immediately requisitioned or application .

 3) to determine the failure phenomenon, the machine model number, date of purchase, customers xiangxi address, contact phone, contacts and other related matters, to determine fault the machine is in warranty or warranty, what spare parts, the need for charges adopted to provide customers with services and other matters, and do xiangxi records.

4) by the coordinator according to the complaint records, fill maintenance records, arranged in a timely manner technicians and spare parts or technical staff received a maintenance task list, you should contact with customers in a timely manner.

Start services

1) to be patient and to listen to customers, eliminate worry, if the technicians are not allowed to judge the cause of the failure, to pull back through the detector comprehensive inspection of the grounds back to check.

2) If the required replacement of spare parts is not a bad or wrong, spare parts, users should apologize, to judge the failure phenomenon described by the phone alone, brought the wrong spare parts, If you have time, you can immediately go back to get spare parts, No time, agreed reasonable period of time with the user to re-site service; normal user finds a problem, the company application-specific consulting caliber reasonable inquiries, to the user.

3) To return to the maintenance of the center and the need to fill out the repair orders and application number to facilitate inquiries, the customer receives the application number before return the failure of the Company, the technician will repair bill be returned to the company by the relevant inspection and registration archive.

You on our services hit points

1) technical staff after the service is completed in detail fill out the warranty record single content, allowing users to evaluate the maintenance of product quality and service attitude.

2) small gifts and cards, if the user what requirements can be on the phone service business card to contact.

2) supervision departments in accordance with the maintenance records of the archive, a sample return visit to determine the service results.



Please remember that our sun Service Hotline: 400-6020-662